At Flash Furniture Sale Store, we design furniture to be durable, functional, and inspiring—from our all-weather wicker patio sets to our sturdy classroom storage solutions. We stand behind the quality of every product we sell. This policy outlines our straightforward shipping and returns process, crafted with the same clarity and reliability you expect from our products. We cater to homeowners, business operators, educators, and commercial buyers worldwide, and your seamless experience is foundational to our mission.

1. Shipping Information

We ship globally to most countries (excluding select remote areas in Asia and elsewhere). Our goal is to get your durable, functional furniture to you efficiently and securely.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order leaves our warehouse.

Shipping Methods & Timeframes

We offer two primary shipping methods to balance speed and cost:

  • Standard Shipping:
    • Carrier: DHL or FedEx
    • Cost: $12.95 (flat rate)
    • Delivery Time: 10-15 business days after shipment.
    • Ideal for faster delivery of items like Aluminum Patio Furniture, Bar Stools, or Bed Frames.
  • Free Shipping:
    • Carrier: EMS
    • Cost: FREE on orders over $50.
    • Delivery Time: 15-25 business days after shipment.
    • A cost-effective choice for larger orders like Patio Sets, Bedroom Furniture, or Bookshelves.

Note: Delivery times are estimates and may vary based on destination, customs processing, and carrier schedules. Tracking links will be provided for all shipments.

2. Returns & Exchanges Overview

We believe in a clear, fair, and efficient returns process. Please review the following eligibility criteria carefully.

Eligibility

  • Time Frame: Return or exchange requests must be initiated within 15 days of receiving your shipment.
  • Condition: Items must be unused, unassembled, and undamaged, in their original packaging with all parts, hardware, and manuals included.
  • Proof of Purchase: Your order number or receipt is required.

Non-Returnable Items

To ensure hygiene, safety, and fairness, the following items cannot be returned or exchanged:

  • Bathroom Furniture & Bathroom Stools/Benches: Due to intimate use and hygiene considerations.
  • Chair Pads & Custom Canopies/Shades: If the original protective packaging has been opened or removed.
  • Assembled Furniture: Any item that has been fully assembled or installed.
  • Final Sale Items: Clearly marked as such during promotional sales (e.g., Flash Furniture Sale events).

This policy is consistent with our commitment to quality across all lines, from commercial-grade aluminum patio furniture to educational furnishings.

3. Step-by-Step Return/Exchange Process

  1. Initiate Your Request: Contact our Customer Service at [email protected] within the 15-day window. Use the email template provided in Section 5.
  2. Receive Authorization: We will review your request. If approved, we’ll send you a Return Merchandise Authorization (RMA) number and specific instructions. Do not ship items back without an RMA.
  3. Pack and Ship: Securely repack the item in its original packaging with all parts. Include a copy of your RMA inside the box. Ship to the address we provide.

    Return Shipping Costs: Unless the return is due to our error (wrong/defective item), you are responsible for return shipping costs. We recommend using a trackable and insured service (DHL, FedEx, EMS).

  4. Inspection & Processing: Once received, we inspect the item (within 3-5 business days) and notify you via email about your refund or exchange status.

4. Refund & Exchange Details

Refunds

  • Timing: Refunds are processed within 5-10 business days after we approve the return.
  • Method: Funds are returned to the original payment method used (Visa, MasterCard, JCB, or PayPal).
  • Amount: You receive a refund for the item’s purchase price. Original shipping fees are non-refundable unless the return is due to our error.

Exchanges

For an exchange (e.g., a different color of an Adirondack Chair or a larger Bookshelf), we process the replacement once the return is approved. Any price difference and applicable shipping charges will be calculated and charged/refunded at that time.

Damaged or Incorrect Items

If your order arrives damaged or is incorrect, contact us within 48 hours of delivery with photos of the packaging and product. We will arrange a replacement or refund at no extra cost, including covering return shipping.

International Returns

The process is the same for international customers. Please note:

  • You are responsible for any customs duties, taxes, or fees associated with the return shipment.
  • Return shipping times vary based on location and carrier.

5. How to Contact Us for a Return/Exchange

To streamline your request, please email us at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]
Body:
Dear Flash Furniture Sale Store Customer Service,

I would like to request a return/exchange for my recent purchase.
– Order Number: [Please provide] – Product Name(s): [e.g., Aluminum Patio Dining Set, Bar Stool] – Reason for Return/Exchange: [e.g., Wrong size, Changed mind, Defect (please describe)] – Desired Action: [Refund / Exchange for (specific product if known)] – Photos (if applicable): [Attach photos of any damage or issue]
Please provide the RMA number and return instructions.

Thank you,
[Your Full Name] [Your Phone Number] [Your Shipping Address]

Need Help?

Our customer service team is here to assist you with your order, return, or exchange.

Flash Furniture Sale Store
3193 Heritage Road, Fresno, US 93706
Email: [email protected]
Website: www.flashfurnistore.com

Please have your order number ready when contacting us.

Thank you for being part of the Flash Furniture Sale Store community. We are committed to ensuring your experience is as reliable and inspiring as the spaces you create with our furniture.

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