Welcome to the Flash Furniture Sale Store FAQ page. We’re here to provide clear, practical answers to help you create spaces that inspire. Whether you’re furnishing a cozy patio, organizing a dynamic classroom, or sourcing durable commercial seating, we’ve got you covered.

About Our Products

What types of furniture do you specialize in?
We specialize in durable, practical, and design-conscious furniture for a variety of settings. Our curated collections include:
  • Outdoor & Patio: All-weather wicker, aluminum sets, and iconic Adirondack chairs built to last.
  • Home & Bedroom: Bed frames, bedroom benches, bookshelves, and functional bathroom furniture.
  • Commercial & Institutional: Commercial-grade bar stools, classroom storage, organization solutions, and ergonomic chairs.
  • Accessories & More: Bar carts, chair pads, coat racks, boards, and easels to complete your space.
Our style balances clean functionality with timeless design, focusing on pieces that are built for daily use and crafted to inspire.
Are your outdoor furniture pieces truly all-weather?
Absolutely. Our outdoor collections, like our HDPE Adirondack chairs and all-weather wicker sets, are specifically designed and constructed to withstand the elements. They are made from high-quality, resilient materials that resist fading, moisture, and wear, ensuring they look great season after season with minimal maintenance.
Is your commercial-grade furniture suitable for high-traffic environments?
Yes. Products in our commercial categories (such as bar stools, classroom furniture, and commercial seating) are engineered for durability and safety in high-use settings. They meet rigorous standards for stability, weight capacity, and longevity, making them ideal for businesses, schools, and institutions.

Ordering, Payment & Account

What payment methods do you accept?
We accept all major credit cards and secure online payment methods: Visa, MasterCard, JCB, and PayPal. All transactions are processed through a secure, encrypted gateway for your safety.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating a free account allows you to track your order history, save your shipping details for faster checkout, and manage any returns or inquiries more easily.
Can I modify or cancel my order after placing it?
Please contact us immediately at [email protected] if you need to change or cancel an order. We process orders quickly (within 1-2 business days), so we can only accommodate requests if we receive them before your order enters the packaging stage. We’ll do our very best to help.

Shipping & Delivery

Where do you ship to, and what are the costs?
We are proud to offer global delivery to most countries! We have two clear shipping options:
  1. Standard Shipping ($12.95 flat rate): Handled by DHL or FedEx. Delivery in 10-15 business days after shipment. Fully tracked and ideal for when you need your items sooner.
  2. Free Shipping: Available on all orders over $50, handled by EMS. Delivery in 15-25 business days after shipment. A fantastic value for planners.
Please note: We cannot ship to select remote areas, particularly some regions in Asia. Your checkout will confirm if we deliver to your address.
How long does order processing take?
All orders are carefully prepared in our warehouse within 1-2 business days before being handed to the carrier. You will receive a shipment confirmation and tracking link as soon as it’s on its way.
Why is my tracking number not updating?
Tracking information typically becomes active within 24 hours of the carrier receiving the package. If there’s a delay, it may be due to the initial scan at the logistics hub. If your tracking hasn’t updated after 3 business days from your shipment email, please contact us with your order number, and we’ll investigate with our carrier partners.
Will I have to pay customs or import duties?
Flash Furniture Sale Store does not charge or collect customs/duties at checkout. These fees are determined by your local government and are the responsibility of the recipient. They are not included in our shipping costs or product prices. We recommend checking with your local customs office for potential charges on imported goods.

Returns, Exchanges & Guarantee

What is your return policy?
We stand behind the quality of every piece. Our Happiness Guarantee gives you 15 days from the date of delivery to initiate a return for a full refund or exchange. The item must be in its original, unused, and resalable condition with all packaging.
How do I start a return or exchange?
The process is simple:
  1. Contact our responsive customer service team at [email protected] within the 15-day window.
  2. Provide your order number and details about the item.
  3. We will guide you through the hassle-free return process and provide any necessary instructions or labels.
Once we receive and inspect the returned item, your refund or exchange will be processed promptly.
What if my item arrives damaged?
We pack every item with thoughtful care, but if your furniture arrives damaged, please contact us within 48 hours of delivery. Send photos of the damage and the packaging to [email protected] with your order number. We will arrange a replacement or solution immediately—no need to return the damaged item in most cases.

Still Have Questions?

Our customer service team is dedicated to helping you. For questions about delivery to your specific address, order status, or any other concerns, please reach out.

Email: [email protected]

Our Home Base:
Flash Furniture Sale Store
3193 Heritage Road, Fresno, US 93706

© Flash Furniture Sale Store | Crafting spaces that inspire — making every corner feel like home.

Accepted Payment Methods: Visa, MasterCard, JCB, PayPal

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